ParentSquare FAQs

ParentSquare automatically generates an account for each parent, using the primary email address and phone number you gave your school office (also the email used by Skyward). If you do not remember the email address you used, please contact your school office and they can provide it. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

You can receive communication from the district and school by email, text, app or the ParentSquare website. You can change your notification preferences including your preferred language of communication on your ParentSquare account page.

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper left hand corner. If you don’t see them, please contact your school office(s) to ensure your phone number and email are correct in our system. 

You can choose to receive messages via email, text, voice and/or the ParentSquare app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. 

ParentSquare allows the district and schools to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school and district could also choose to send that post to parents/guardians in the form of a text or email. The third method is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent and messages about school events and activities. They can be sent via text, email or phone call. The final category is an “urgent smart alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.

Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also, add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact us at support@parentsquare.com so that they can assist you. 

Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.

If you wish to change your contact information, please contact your school or update the information through Skyward. The contact information in Skyward syncs nightly with ParentSquare to update information.

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. 

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening.

If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to support@parentsquare.com and ask for a new link to be sent to you.