Frequently Asked Questions

  • how will I know when my volunteer application is being considered?

    As soon as you complete your registration you are an active applicant in our system. However, you must complete each of the required items in My Checklist to ensure that your application is complete and receives consideration, even if you have volunteered in the past. My Checklist indicates which items are complete or still required.

    how can I change my name, address or telephone number?

    Click on My Profile to update your personal information. Make your changes and click Save at the bottom of the page to save changes you make. You can change this information at any time.

    how long is my volunteer application kept on file?

    Once your application is created it is maintained in our electronic online application system. An application is moved to an "inactive" status if it has not been updated within the past twelve (12) months. Your application is considered updated any time you update information and/or complete a requirement.

    may I apply for more than one type of volunteer at a time?

    Yes. You can apply for as many volunteer types as you are qualified for. Some volunteer programs have limited space so not all applicants may be approved.

    how will I be notified if I am approved to be a volunteer?

    You will be sent an email letting you know that your application has been accepted and approved. Depending on your email settings you may need to check your spam or junk folders. If you have not heard anything within 48 hours you can email us at

    why do you require a copy of my valid driver's license?

    We require a valid driver’s license in order to run a background check on all volunteers.

    how long does a volunteer approval last and am I automatically approved for next year too?

    Your volunteer approval lasts for the school year and/or sport season only. You will need to visit your application and complete any new requirements in order to be approved for the next school year.

    I am an approved volunteer. does that mean that I can drive students to/from events?

    No. Transportation is not an approved volunteer duty, even if you have the parent’s permission.

    I have had some trouble in the past. does that mean I can't be approved to volunteer?

    Not necessarily. Each application is taken on a case by case basis. It is important to be completely honest and forthcoming.